The webinar will delve into the key principles of conflict resolution, focusing on active listening, negotiation strategies, and the ability to reach mutually beneficial resolutions. Participants will gain the tools and insights needed to proactively identify, address, and prevent conflicts within engineering teams and with stakeholders. By honing these conflict resolution skills, engineers will be better equipped to create collaborative work environments, mitigate project risks, and excel as leaders in the engineering field.
Learning Outcomes (Course Objectives) Upon completion of this webinar, you will be able to:
- Recognize the significance of conflict resolution in engineering projects and its impact on project outcomes and team dynamics.
- Employ active listening techniques to gain deeper insights into the root causes of conflicts and facilitate more effective communication.
- Apply negotiation strategies to reach win-win resolutions and balance technical and non-technical considerations.
- Effectively manage and de-escalate conflicts within engineering teams and with external stakeholders.
- Identify common conflict triggers and implement preventive measures to reduce conflict occurrence.
- Foster trust and collaboration among engineering team members, enhancing project efficiency and success.
Specific Knowledge or Skill Obtained This webinar imparts the following specific knowledge and skills:
- Advanced techniques for active listening and empathetic understanding in conflict situations.
- Strategies for negotiating engineering-related conflicts, including technical and non-technical aspects.
- Methods for de-escalating conflicts and promoting productive discussions within engineering teams.
- Conflict prevention strategies, including recognizing early warning signs and taking proactive measures.
- Communication skills for building trust and fostering collaboration among engineering professionals.
Assessment of Learning Outcomes Participants' mastery of the learning outcomes will be assessed through a multiple-choice quiz consisting of 10 questions. Successful completion of the quiz will result in a Certificate of Completion, validating their newfound conflict resolution skills.
Intended Audience This webinar is specifically designed for licensed professional engineers, technical professionals, and anyone involved in engineering projects, as conflict resolution is a vital skill for enhancing team dynamics, project success, and professional development.
Webinar Outline
Introduction to Conflict Resolution in Engineering
- The impact of conflict on engineering projects.
- The role of conflict resolution in project success.
Foundations of Conflict Resolution
- Core principles and techniques for effective conflict resolution.
- Developing active listening skills for conflict resolution.
Negotiating Engineering Conflicts
- Strategies for negotiating conflicts, considering both technical and non-technical factors.
- Balancing interests and finding win-win solutions.
Managing Conflict Within Engineering Teams
- Identifying and addressing conflicts among engineering team members.
- De-escalation techniques for fostering constructive dialogue.
Preventing Engineering Conflicts
- Recognizing early signs of conflicts and triggers.
- Proactive measures to reduce conflict occurrence.
Building Trust and Collaboration
- Strategies for building trust among engineering professionals.
- Promoting a collaborative engineering environment for enhanced project success.
Earn Your Professional Development Hours and Get Your Certificate of Completion
You will be able to immediately print a certificate of completion after passing an online post-test with a passing score of 70% or higher. PDH credits are only awarded after course completion and successful passing of the quiz. This webinar earns 1 PDH upon successful completion of the quiz.