The webinar delves into the foundational tenets of effective communication, encompassing verbal and nonverbal cues, the art of active listening, and the practice of adaptability in communication styles.
Participants will acquire the tools to surmount communication hurdles, effectively navigate challenging dialogues, and establish genuine rapport with others. Through honing their active listening skills, participants will have the opportunity to elevate their capacity for influence, amplify collaboration, and elevate their overall efficacy across diverse settings.
This webinar is designed to enhance participants’ active listening skills, enabling clear information to be delivered in an effective and persuasive way. It also aims to guide highly skilled technical professionals to tailor their messages to non-technical audiences. The knowledge and skills presented in this webinar can be applied across industries and in a variety of professional settings.
Learning Outcomes (Course Objectives)
Upon completion of this webinar, you will be able to:
- Recognize the pivotal role of active listening in communication and its broader impact on relationships and outcomes.
- Employ advanced active listening techniques to comprehend and respond effectively to diverse perspectives.
- Adapt their communication style to connect with audiences of varying backgrounds and preferences.
- Navigate and manage difficult conversations with empathy and constructive intent.
- Identify and surmount common communication barriers, ensuring smoother interactions.
- Cultivate trust and rapport through their communication, enhancing their ability to collaborate and influence.
Specific Knowledge or Skill Obtained
This webinar teaches the following specific knowledge and skills:
- Techniques for advanced active listening, enabling appreciation for diverse perspectives and empathetic responses.
- Strategies for adapting their communication styles to different audiences, fostering connections and resonance across varied backgrounds and preferences.
- Strategies for initiating and navigating difficult conversations with empathy and a constructive approach, leading to productive outcomes.
- Active listening skills to recognize and address common barriers to effective listening, using specialized techniques to promote understanding and overcome misinterpretations.
- Techniques for building trust and rapport through authentic communication, allowing participants to enhance relationships and establish lasting connections.
Assessment of Learning Outcomes
Certificate of Completion
Participants’ achievement of the learning outcomes will be assessed via a multiple-chose quiz consisting of 10 questions.
Intended Audience
This webinar applies to licensed professional engineers, technical, and other business professionals.
Webinar Outline
Introduction to Active Listening
- The importance of active listening in communication.
- How active listening contributes to relationship-building and outcomes.
Foundations of Active Listening
- Core principles and techniques of active listening.
- Developing mindfulness for engaged interactions.
Adapting to Diverse Audiences
- Analyzing audience preferences and communication dynamics.
- Flexibility in adjusting communication styles for maximum impact.
Difficult Conversations and Empathy
- Strategies for initiating and navigating challenging conversations.
- Fostering empathy in communication for constructive outcomes.
Overcoming Barriers to Effective Listening
- Recognizing and addressing common barriers to active listening.
- Techniques to promote understanding and overcome misinterpretations.
Establishing Trust and Rapport
- Building trust through authentic communication.
- Techniques for creating rapport and enhancing relationships.
Earn Your Professional Development Hours and Get Your Certificate of Completion
You will be able to immediately print a certificate of completion after passing an online post-test with a passing score of 70% or higher. PDH credits are only awarded after course completion and successful passing of the quiz. This webinar earns 1 PDH upon successful completion of the quiz.